Unclaimed Benefits Enquiries

Under the following special circumstances, the accrued benefits of a scheme member may be classified as “unclaimed benefits”:

• A member has reached the age of 65 but has not withdrawn his accrued benefits from the trustee and remains unreachable despite attempts by the trustee to locate him through different means; or
• A member requests his trustee to withdraw the accrued benefits. The cheque sent to the member by the trustee, however, remains unpresented after six months from the issue date and the member remains unreachable despite attempts by the trustee to locate him through different means.

The MPFA maintains an Unclaimed Benefits Register for members of the public to check for free. Information available includes whether a scheme member has any unclaimed benefits and, if so, the name and contact number of the trustee with which the benefits are placed. If you wish to enquire about your unclaimed benefits, please contact MPFA for assistance. Enquiries may be made by the following three categories of people:

	Enquirer	Relevant Form	Download
1.	Scheme member	Form UB-SM	Link
2.	Authorized person	Form UB-AP	Link
3.	Personal representative or person entitled in priority to the administration of the estate of a deceased scheme member	Form UB-PR	Link

Enquiry

You may make an enquiry to MPFA by sending in the relevant form via the following means:

Enquirers should make unclaimed benefits enquiries by post or by fax which will offer greater convenience and save more time.

If there is any practical need to visit the customer service counter of MPFA office in person, please call MPFA’s telephone enquiry hotline (2918 0102) to make appointment in advance. Visitors have to strictly follow the MPFA’s infection prevention guidelines during the visit.

Office	Address	Office Hours
Head Office	Level 8, Tower 1, Kowloon Commerce Centre, 51 Kwai Cheong Road, Kwai Chung	Weekdays: 8:45 am to 5:45 pm Saturdays, Sundays and Public Holidays: Closed
Hong Kong Island Office	Room 1201 - 1207, Nan Fung Tower, 88 Connaught Road Central, Sheung Wan
Kowloon Office	Level 25, Tower 1, Millennium City 1, 388 Kwun Tong Road, Kwun Tong

 

Mail/Fax:

Please post or fax the completed form and a copy of relevant ID document(s) to MPFA. Search results will be sent to you by mail.

Address:	Customer Services Department, MPFA, Room 1201-1207, Nan Fung Tower, 88 Connaught Road Central, Sheung Wan
Fax No.:	3146 7367

Notes

To check the details of unclaimed benefits, please approach the your scheme trustee(s) directly for assistance.